Digital purchases and refunds
Refund Policy
Brush Archive digital products include our 7 Days to Find Your Flow guarantee. Request a refund within 7 calendar days of purchase if the tools are not a fit, even if you have downloaded or tried them.
Requesting a refund
Contact support with your order number, checkout email and product name. During the first 7 calendar days, you do not need to prove a defect to use the guarantee.
After the guarantee period
From day 8 through day 14 after purchase, you may request our existing voluntary refund review. We consider each request individually and may approve or decline it at our reasonable discretion, except where applicable law requires a different result. Downloading the files does not by itself prevent a review. Contact us if a file is defective, materially different from its description, cannot be delivered or was purchased twice by mistake. We will assess the issue and the rights that apply to your location.
Digital supply and your rights
Products are supplied digitally after payment. Any effect of immediate supply on a cancellation right depends on applicable law and any valid consent and acknowledgement required by that law. Nothing in this policy limits statutory consumer rights or remedies.
Approved refunds
Refunds go to the original payment method where possible; payment-provider processing times are outside our control. The licence for a refunded product ends. Stop using the refunded tools and remove downloaded source files and backups. Finished artwork created before the refund may be kept under the licence originally purchased.
Read the full guarantee conditions and licence terms.